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Category: Marketing & Sales 4 [ All ]

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  Title Copies
Killer Customers: Tell the Good from the Bad--and Dominate Your Competitors  
Volume: 1 
Year: 2004 
ISBN: 1591840422 
Managing the Customer Experience: Turning customers into advocates 
Edition: 1st 
Volume: 1 
Year: 2002 
ISBN: 0273661957 
The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World 
Edition: Revised and Expanded 
Volume: 1 
Year: 2011 
ISBN: 1422173356 
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet 
Edition: 2nd 
Volume: 1 
Year: 2012 
ISBN: 0984762507